Delivery and Precautions to Take upon Receiving your Order
Delivery
Shipments concern the following countries: Belgium, Poland, Luxembourg, Italy, Spain, Austria and Denmark.
This offer is applicable exclusively to furniture items (it does not concern hairdressing products).
For any order shipped outside of France, taxes and customs duties may be imposed upon receipt.
Any additional costs are the responsibility of the customer.
For more information on applicable taxes, it is recommended to contact the local authorities of the country of delivery.
If you are in mainland France or another country in the European Union, your order will be:
Delivered by a transport company to the address provided when ordering.
Delivery time varies between 2 and 7 business days, depending on location.
General delivery conditions
The delivery policy is part of the general conditions of sale and can be modified at any time.
The delivery person will drop off the goods as close as possible to the specified delivery address.
The driver unloads the goods from the truck, but is not required to transport them to your home or business.
Communication and contact
It is imperative to provide a mobile and landline number so that we can contact you if necessary.
If you are unavailable at the time of delivery, the items will be stored at a local carrier. Storage fees may apply after 4 days without a response from you. You will also be charged for the return of the goods in the event of non-collection.
If you cancel the order, the return costs are your responsibility.
Returned items must be in their original condition: complete, clean, undamaged and with their original packaging and labels. They must not show any signs of use.
Precautions to Take When Receiving Your Order
Packaging Check
Before signing the delivery note, take the time to check that the packaging of your parcel is in perfect condition. If you notice that the packaging is damaged or appears to have been opened, it is crucial to immediately inspect the contents before signing.
Opening the Package in the Presence of the Delivery Person
Even if the packaging appears intact, open the package in the presence of the delivery person. This allows you to ensure that the items are in accordance with your order and that they have not suffered any damage during transport.
Refusal in the event of damage
If you notice any damage to the products inside the package, refuse delivery and clearly mention it on the delivery note, whether paper or electronic,"REFUSAL DUE TO DAMAGE". Avoid using vague terms such as"subject to unpacking"Or"packaging in good condition", as they will not be considered in the event of a dispute.
Refusal in Case of Non-Compliance
If the delivered items do not match your order (wrong item, incorrect quantity, etc.), refuse the package, indicating the precise reason on the delivery note. The package will then be returned immediately by the carrier.
Don't Be Intimidated
Do not be pressured by the delivery person to sign the delivery note without first checking the contents. You have the right to refuse delivery if you are not allowed to inspect the package.
Report Any Anomaly
If you notice a problem after receipt (damage or anomaly not visible on delivery), contact our customer service immediately. Any problem must be reported on the same day of delivery or at the latest within two working days.
Keep Original Packaging
Always keep the original packaging until you are certain that the products received are in good condition and that you will not need to return them. The original packaging is essential for any return or exchange.
Be careful with deliveries in your absence
We do not recommend asking the carrier to leave your package in unsecured locations (such as a garden or entrance) while you are away. In the event of a claim, the carrier will rely on geolocation to confirm delivery, and we cannot be held responsible for any theft or damage occurring after delivery.
Contact Customer Service in Case of Problem
If there is a problem with delivery (damaged package, missing item, etc.), contact our customer service immediately. A quick response from you will allow us to handle your claim more efficiently.
